Retail Administrator / Operator

JOB TITLE:   Retail Administrator / Operator
DEPARTMENT:   Students' Union (Deeview Student Store)
HOURS:   39 hrs per week
RATE & TERM:   £9.00 / hour (Fixed Term until 19th July 2019)
ACCOUNTABLE TO:   General Manager

Robert Gordon University Student Union (RGU Union) is looking for a dynamic person to join our team.  The role entails working in a busy shop and sourcing new income streams.  The customer base is students and staff in the Garthdee Campus, therefore we offer a wide range of products at an affordable price.



     - Key holder to open and close the shop.
     - Cash handling duties which include cash reconciliation procedures.
     - Must be experienced in using Microsoft office
     - Ability to market the shop through using social media.
     - Ability to order stock and ensure pricing is appropriate.
     - Monitor and ensure efficiency in filing of documentation from suppliers and deliveries.
     - Ensure that all customer orders are processed as quickly as possible and liaise with customers regarding
     - delivery times.
     - Report any stock requirements to the General Manager for authorization.
     - Ensure daily operating procedures are followed and completed, i.e. arranging newspapers, stocking shelves,
     - pricing items.
     - Serve customers, ensuring excellent customer care practices are being followed at all times.
     - Supervise, train and develop shop assistants to the required standard.
     - Answer telephone enquiries.
     - Ensure working areas and customers areas are kept clean and tidy and free of items that may cause a hazard at
     - all times.
     - Monitor and control stock and assist Union auditing policy with monthly stock takes.
     - Attend appropriate training as required.


     - Identify and meet with key staff members throughout the University to build relationships and identify new
     - opportunities for product development and sales.
     - Support Graduation campaign to drive sales and target Alumni.
     - Administer and update online shop platform.
     - Research and source new products.
     - Take clothing orders and confirm to supplier.

Applicable to all employees:

     - Carry out any other reasonable duties requested by the General Manager.
     - Familiarise and understand the Union Mission Statement, Objectives and Departmental Action Plans.
     - Fully understand and implement the Environmental Policy within your duties and responsibilities.
     - Use the recycling facilities in accordance within your designated area and where appropriate throughout the
     - Student Association.

Health & Safety:

     - To take reasonable care and be aware of your legal responsibility for Fire precautions and Health & Safety at work.
     - To co-operate with employer/manager to satisfy all requirements of the Health & Safety at Work Regulations 1999.

Personal Specification

     - Must be computer literate.
     - Previous cash handling experience.
     - Must have a friendly and engaging personality.
     - Comfortable working with members of the public.
     - Should have a confident manner.
     - Must be helpful and polite.
     - Able to work as part of a sales team.
     - Knowledge of inventory techniques.
     - Should be of a smart appearance and articulate.




Click here to apply

If you have any questions regarding this role, please contact Michele Collie (General Manager) by emailing


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