President (Education & Welfare)

How do we use evidence to improve your experience?

One of our Student Partnership Themes for this year is ‘Developing the Student Voice’ and the university talks a lot about improving the student experience. What does that really mean and how do we use the feedback we collect from you? 

The Scottish Enhancement Theme sets out to ask these questions! Each theme has a 3 year cycle and we’re in year 1 of Evidence for Enhancement: Improving the Student Experience. Every Scottish university has to be involved and have a team to lead the theme and the student lead at RGU is the President of Education and Welfare. The theme feeds into a huge amount of other national work on the quality of higher education in Scotland and is led by the Quality Assurance Agency in Scotland. 

So, knowing the basics, what does the current theme have to do with you? A lot, actually. All those surveys, class reps, informal sessions at the end of a class – it’s all evidence for enhancement! Every university in Scotland is looking at how they can better use all of this evidence to make real improvements for students. By working together we can learn from each other and be more innovative in the way we do things. 

The theme has a few different bits to it:

  • How we optimise the use of existing evidence for staff and students - RGU has invested in a  new reporting tool (all very technical, I’m not going into this one!) that will give staff more ability to better collate data from lots of sources and add it all together for a full picture of what you’re saying! 
  • Student engagement in learning – we’re looking at how we can better use our internal surveys (eg. SEQ) to be more informative for staff and exploring the idea of survey fatigue.
  • Student demographics, retention and attainment – the new employability hub will link all of these and be able to use data more effectively, for example, using demographic data to tailor careers advice.

There’s also a student-led project called “Responding to the student voice: Communicating the impact”. In the National Student Survey in 2017, 83% of RGU students said they had the right opportunities to provide feedback but only 57% said it was acted upon. This isn’t unique to RGU and this project will look at how we can learn from each other in closing the feedback loop! 

Take a look at the Enhancement Themes website for more info and to see our full institutional plan http://www.enhancementthemes.ac.uk/home 

How can you get involved? Contact me and I’ll get you invited to meetings where you can shape RGU’s theme projects! 

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