Frequently Asked Questions

Have a look through some of RGU:Union's frequently asked questions to find a quick answer to your question. If you can't find what you are looking for, contact RGU:Union via the links at the bottom of the page or via the live-chat widget.


Academic

  • What do I do if I need an extension on a coursework deadline?

    If you have circumstances impacting on your ability to meet a coursework submission date, and you are seeking an extension to that submission date, you should read RGU's "Fit to Sit" policy and then complete the Coursework Extension Form - Self-Certification.

    All sections of the form should be completed and it must be submitted to your school's designated email address at least 24 hours prior to the coursework submission date and time from your RGU email account.

    For assistance with completion of a Coursework Extension Request Form, contact your Course Leader or RGU:Union Advice & Support.

  • How do I appeal a decision of an Assessment Board?

    An Academic Appeal is a request for a review of a decision of an academic body. As an example, a student may wish to submit an Student Appeal Form: Academic Appeal - Award and Progression Stage 1 in the instance there were circumstances, outwith their control, impacting on the student's preparation for and/or undertaking of an assessment.

    An Academic Appeal should be based on one or more of the grounds for appeal listed in Regulation A3-1 (or Regulation A6 for research degrees). The University has regulations in place to ensure the quality of assessments, and as such disagreement with an Assessment Board’s academic judgement does not constitute grounds for appeal.

    Should you have any questions regarding the completion of an Academic Appeal Form, contact RGU:Union Advice & Support.

  • What do I do if I have been accused of misconduct?

    Misconduct is treated very seriously by RGU and sanctions can be given in the instance misconduct is established. In the instance you have been asked to attend a misconduct hearing, you should read the Student Conduct Procedure to familiarise yourself with the process. If you have any questions/concerns regarding a misconduct hearing and require advice or support, contact RGU:Union Advice & Support.

  • What do I do if I’m ill before my exam?

    We hope that you will be able to perform to your highest standards throughout your time at RGU; however, we know that submitting assessments, sitting exams, and, performing to your best can sometimes be affected by extenuating circumstances.

    RGU operates a Fit to Sit Policy, meaning that by undertaking an assessment you are declaring your fitness (mentally and/or physically) to undertake that assessment. In essence, if you sit an exam/submit an assessment, then you are saying that you are fit enough to do so. Therefore, it is extremely important that you keep your school fully informed of any issues, such as illness or other extenuating circumstances, which may impact on your academic studies.

    If extenuating circumstances are affecting your ability to complete a piece of coursework, hindering your preparation for an assessment or preventing you from undertaking an assessment, you should submit a Deferral Request Form or a Coursework Extension Request Form.

  • What do I do if I feel ill during my exam?

    We hope that you will be able to perform to your highest standards throughout your time at RGU; however, we know that submitting assessments, sitting exams, and, performing to your best can sometimes be affected by extenuating circumstances.

    RGU operates a Fit to Sit Policy, meaning that by undertaking an assessment you are declaring your fitness (mentally and/or physically) to undertake that assessment. In essence, if you sit an exam/submit an assessment, then you are saying that you are fit enough to do so. Therefore, it is extremely important that you keep your school fully informed of any issues, such as illness or other extenuating circumstances, which may impact on your academic studies.

    If you feel too ill to continue with an assessment, you should notify the exam invigilator, and specify why you feel unwell. If you did not complete your exam, you should submit a Deferral Request Form within 5 working days of the assessment in question.

  • What should I do if I wish to make a complaint?

    If you wish to make a complaint about RGU:Union, then our complaints process is outlined in RGU:Union Regulation A6 Complaints (alternatively you can submit a complaint though the RGU:Union contact form).

    If you wish to make a complaint about the University, you should follow the University’s Complaints Handling Procedure.

  • Where should I submit my completed forms (appeal/extension/deferral etc..)?

    Completed Deferral Requests, Coursework Extension Requests and Academic Appeals should be submitted electronically, from your RGU email account, to your school's designated email address (along with all accompanying documentary evidence).


Accommodation

  • What do I do if I am having problems in my student accommodation?

    For the most up-to-date accommodation advice and support, visit the Shelter Scotland website.

    If you are staying in RGU halls and you have a concern and/or issue with your accommodation, contact ResLife for out-of-hours welfare and pastoral support. ResLife operate on all RGU residential sites (and also on some partner sites) and are trained to handle and appropriately advise students on a wide range of issues, and, can help resolve anti-social issues on your behalf. They are also trained to deal with fire safety and other emergencies.


Finance

  • Who should I contact if I need money urgently?

    It may be possible for you to receive a Short-Term Emergency Loan. These are issued by the University and can be applied for by contacting the University’s Financial Aid Officer, either in person at their drop-in session or by emailing studentfinance@rgu.ac.uk.

    For further information, visit RGU Student Finance.

  • I am having financial difficulties, are they any funding options I can access?

    You are encourage to contact RGU Student Finance, their email address is studentfinance@rgu.ac.uk.

    You should also check the Funding and Scholarship page on the RGU website to see what options are available.


Welfare

  • I think my grades have been affected by personal circumstances, what should I do??

    If you feel your grades have been affected by personal circumstances, and you had not made the school aware of these circumstances via submission of a Coursework Extension Request or a Deferral Request, then you may want to complete a Student Appeal Form: Academic Appeal - Award and Progression Stage 1 to make the school aware of them. As an overview, an appeal is a request for a review of a decision of an academic body (i.e. a student may wish to submit an an academic appeal because there were circumstances, outwith their control, impacting on their preparation for and/or undertaking of an assessment).

    An academic appeal should be based only on the grounds for appeal listed in Regulation A3-1 Academic Appeals (or Regulation A6 for research degrees). The University has robust assessment and marking regulations in place to ensure the quality of assessments; therefore, disagreement with an Assessment Board’s academic judgement does not constitute grounds for appeal.

    Should you have any questions regarding the completion of an academic appeal, contact RGU:Union Advice & Support.

  • I'm really ill/sick and I have an assessment coming up, what should I do?

    It is hoped that you will be able to perform to your highest standards throughout your time at RGU and it is known that submitting assessments, sitting exams, and, performing to your best can sometimes be affected by extenuating circumstances.

    RGU operates a Fit to Sit Policy, meaning that by undertaking an assessment you are declaring your fitness (mentally and/or physically) to undertake that assessment. In essence, if you sit an exam/submit an assessment, then you are saying that you are fit enough to do so. Therefore, it is extremely important that you keep your school fully informed of any issues, such as illness or other extenuating circumstances, which may impact on your academic studies.

    If extenuating circumstances are affecting your ability to complete a piece of coursework, hindering your preparation for an assessment or preventing you from undertaking an assessment, you should submit a Deferral Request Form or a Coursework Extension Request Form.

  • What do I do if I feel ill during my exam?

    It is hoped that you will be able to perform to your highest standards throughout your time at RGU and it is known that submitting assessments, sitting exams, and, performing to your best can sometimes be affected by extenuating circumstances.

    RGU operates a Fit to Sit Policy, meaning that by undertaking an assessment you are declaring your fitness (mentally and/or physically) to undertake that assessment. In essence, if you sit an exam/submit an assessment, then you are saying that you are fit enough to do so. Therefore, it is extremely important that you keep your school fully informed of any issues, such as illness or other extenuating circumstances, which may impact on your academic studies.

    If you feel too ill to continue with an assessment, you should notify the exam invigilator, and specify why you feel unwell. If you did not complete your exam, you should submit a Deferral Request Form within 5 working days of the assessment in question.

  • I need to speak to someone about mental health concerns?

    If you are worried about your mental health, you should visit NHS inform which is NHS Scotland's health information service and includes help and advice about how to access support.

    Talking to trained mental health advisors can help you manage mental health concerns. Peer Support and RGU:Nightline are for students to discuss mental health concerns and are student-led, the latter of which operates an out-of-hours anonymous listening and support service. RGU's Counselling & Wellbeing Centre also supports students for a range of mental health issues. Students can also contact Samaritans or Breathing Space Scotland and/or call the non-emergency NHS number (111) for support.

  • I need to speak to someone about physical health concerns?

    You should contact your GP/doctor for support. If it is a non-life threatening emergency, and you need medical assistance urgently out-with normal surgery opening hours call the non-emergency NHS number (111) for support. Students can use non-emergency NHS number on landlines and mobile phones free of charge.

    If you need support for long-term health conditions, sensory impairments, physical disabilities, specific learning difficulties or if you think your studies are being impacted by physical and/or mental health conditions, contact the Inclusion Centre via e-mail or phone.

  • I'm feeling anxious and stressed, what should I do?

    If you are feeling anxious or stressed about your academic studies or because of things happening in your personal life, you are encouraged to contact the Counselling & Wellbeing Centre which supports RGU students for a range of mental health issues.

    Peer Support and RGU:Nightlinee are also great services for students to access, the latter of which operates an out-of-hours anonymous listening and support service.

    If you are worried about your mental health, you can also visit NHS inform which is NHS Scotland's health information service and includes help and advice about how to access support and/or call the non-emergency NHS number (111) for support.

  • I'm really struggling with my studies and it is affecting my mental health, what should I do?

    If you are struggling with your academic studies, you are encouraged to contact your course team and/or Study Skills, the latter of which can provide academic skills support. Contact Study Skills via e-mail or phone, and visit Student Help Point to book an appointment.

    If you are worried about your mental health, you can contact the Counselling & Wellbeing Centre which supports RGU students for a range of mental health issues. Peer Support and RGU:Nightlinee are two other services for student mental health support, the latter of which operates an out-of-hours anonymous listening and support service.

    If you are worried about your mental health, you can also visit NHS inform which is NHS Scotland's health information service and includes help and advice about how to access support and/or call the non-emergency NHS number (111) for support.

  • I'm finding it difficult to adjust to life in Aberdeen, can I talk to anyone?

    If you are finding it difficult to adjust to life in Aberdeen, there are a range of services at RGU and RGU:Union which can support you. The Student Immigration Team has advice and support on Campus Moodle and a range of FAQs on Ask RGU. RGU also has Student Buddies that you can talk to who may be able to help you with settling in to life at the University and in Aberdeen.

    RGU:Union has a variety of student activities which can help students acclimatise to life in Aberdeen. There are loads of sports clubs and societies to join, and there is also the International Student Group which is great place to network and socialise with other international students.


Contact RGU:Union Advice & Support via the below links or via the chat-widget on this page. If you wish to help improve our service, provide feedback by completing our questionnaire.

 

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This page has been updated for academic session 2021-2022.


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