Related Services

Not sure what services are available to you? RGU:Union and RGU have a lot of support services for you to access throughout your time at RGU. Below is a list of services and support channels open to you, if you are unsure of what channel to go down, contact the advice and support department at RGU and they will endeavour to point you in the right direction.

RGU:Union Services

Worried about a misconduct hearing? Not sure how to complete an appeal form? The Advice and Support department at RGU:Union is there for both academic and non-academic support if you are unsure of who to contact or where to turn. The department will point you in the right direction, give you general advice on a variety of issues (from academia to wellbeing) and most importantly they will listen to what you need to say. The Advice and Support department at RGU:Union offers free, confidential and impartial advice. Contact the department via e-mail (advice@rguunion.co.uk), phone (+44 (0) 1224 262266) and check out the Advice and Support pages on the RGU:Union website.

RGU:Nightline is a student-led peer to peer helpline that offers a non-judgmental, confidential and anonymous listening and support service to students at Robert Gordon University outside of academic hours (operating form 8pm through until 8am). They have specially trained student volunteers recognise that university is a time of many changes and challenges, and can empathise with callers. They don't judge, they don't give advice, and they certainly don't tell callers what to do - they just listen. Best of all, nightline is confidential and anonymous, meaning students accessing the service don't even have to give their name. Contact them via e-mail (listening@rgu.nightline.ac.uk), phone (+44 (0) 1224 263646) or instant messaging.

RGU Union's Peer Support initiative is a student-led group that offers you the chance to chat about mental health, wellbeing, or anything that’s bothering you. This is a safe-space where everything is kept confidential. Our aim is to normalise the conversation around mental health, and our feelings from being bottled up. They set up group peer-to-peer sessions, along with self-help workshops. To find out more information, contact the group via email (peersupport@rguunion.co.uk) and check out their Facebook page (facebook.com/rgupeersupport).

RGU:LGBT+ Network is committed to building a community of dignity and respect where people of all sexual orientations and gender identities are heard and valued. The RGU: LGBT+ society for students aims to provide a warm welcome, safe space and non-judgemental area for any student at RGU. They host a variety of events including nights out, bowling and coffee meet ups. Contact the group via e-mail (lgbt@rguunion.co.uk) for more details.

RGU Services

The Student Help Point can advise you, or at least point you to the right department, on a range of issues. From travel to tuition fees, accommodation to application forms and finance to free time, the Student Help Point can help whether you are on campus or online. The Student Help Point is located on Level 3 of the Ishbel Gordon Building. Contact the Student Help Point via e-mail (studenthelppoint@rgu.ac.uk) or by phone: (+44 (0) 1224 263660). For further information, current students you can visit the Student Help Point pages on both RGyoU and Campus Moodle.

The Inclusion Centre: Disability & Dyslexia have a dedicated team who are there to provide you with information and advice to support you through your time at RGU. The Inclusion Centre team can support you if you are suffering from a variety of issues, for example: long-term health conditions, sensory impairments, physical disabilities, mental-health difficulties, Specific learning difficulties etc... Students are unsure if The Inclusion Centre can support them; however, if your studies are impacted (i.e. you need arrangements in exams, you suspect that you have dyslexia), then you are encouraged to make contact and to speak with a member of the team. Contact the centre via e-mail (inclusion@rgu.ac.uk) or by phone (+44 (0) 1224 262103).

The Counselling & Wellbeing Centre, located on Level 3 of the Ishbel Gordon Building, is there to help and support you throughout your time at University. The Student Wellbeing Advisor and Counsellors aim to work collaboratively and creatively to promote wellbeing and develop a culture that enables students to pursue personal and academic achievement. The Student Counsellors and Wellbeing Advisor can offer support with issues which may be concerning you, for example: adjusting to university life, anxiety, depression, stress etc... For further information about the service, current students can visit the Student Counselling and Wellbeing Centre pages on RGyoU. Contact the centre via e-mail (counselling@rgu.ac.uk), phone (+44 (0) 1224 262120) and to book and cancel appointments with the Student Wellbeing Advisor, log on to Ask Me.

*In addition, there is a collaborative project between the Library and the Student Counselling & Wellbeing Centre called ShelfHelp. You’ll find books, advice, and personal stories that you may find helpful. Visit the website for more details here.

The Department for the Enhancement of Learning, Teaching and Access (DELTA) supports the university in implementing its strategic goals in teaching and learning, extending access and the student experience. DELTA’s Study Skills team enables students to become more independent learners and fulfil their academic potential by providing academic skills support. Contact the department via e-mail (studyskills@rgu.ac.uk), phone (+44 (0) 1224 263089), visiting the Student Help Point, or to book an appointment or ask a question visit Askme. For current students, there is a study skills section on Campus Moodle where you can access a wide range of self-study materials and resources.

The Employability and Professional Enrichment (EPE) Hub at RGU is there to help you with career advice. Trying to find an academic accredited placement? Looking for a part-time job or summer work experience? Then the EPE can advise you and offer you guidance. Throughout the academic year they organise a range of individual employer events (Pharmacy Fair, Life Sciences Event etc...) which provide you with an excellent opportunity to network with industry professionals and establish connections to help you in your future career. Should your course have a placement opportunity, the EPE can assist you with the process by: helping you to source relevant opportunities; develop a strong CV/application; liaise with employers throughout the recruitment process. They also have Careers Consultants who can provide professional and personal careers support and they have a mentoring programme which allows you to connect with, and benefit from, the advice of RGU Alumni from a similar background or discipline.

The best thing about the EPE is that their support doesn’t end once you graduate! Not only do they offer assistance from the start of your studies but they are keen to establish a lifelong relationship with all students. In addition, you can now access eHub which is an app and an online and interactive careers information and resources platform. There you can access specifically designed learning programmes and tools covering all stages of career planning, job searching and application processes. Contact the team via e-mail (employability@rgu.ac.uk), phone (+44 (0) 1224 262110), or check out the page on Campus Moodle.

 

The main Library is a place to head to for quiet, individual study with four floors of books and journals, open access computers, Wi-Fi, printers, photocopiers, scanners, and two bookable project rooms. For collaborative study space, there’s the Georgina Scott Sutherland Learning Centre, located in the Aberdeen Business School building. The Learning Centre has plenty of space for group work, an open access IT lab, computers, Wi-Fi, printers, photocopiers and scanners. It also has a range of bookable student spaces including project pods, project rooms and a seminar space. Online reading lists for many modules are available via the web pages and Campus Moodle (most online resources can be accessed using your RGU username and password). You’ll also find guides to referencing, online tutorials to help you find and use books and journals, classes offered throughout the semester that you can sign up to, drop-in sessions available during the week where you can get your questions answered, specialist services for distance learners and students with a disability, and staff on hand to answer your enquiries by email and phone. The Library is open every day- find the times on the website - and it operates 24/7 during the run up to the exams in December and April/May. Contact the Library via e-mail (library@rgu.ac.uk) or by phone (+44 (0) 1224 263450).

*In addition, there is a collaborative project between the Library and the Student Counselling & Wellbeing Centre called ShelfHelp. You’ll find books, advice, and personal stories that you may find helpful. Visit the website for more details here.

The RGU: ResLife team is there to support you through your time in student accommodation and beyond, providing out-of-hours welfare and pastoral support. They also provide an extensive signposting service to students in order to make your living experience as pleasurable as possible. All members of the ResLife team are trained to handle and appropriately advise students on a wide range of issues and can be approached by residents for any advice or support.

The ResLife Team operates on all RGU residential sites and also on some partner sites. ResLife team members are senior students who live within the residences and can help with information, advice, welfare support, and, to help resolve anti-social issues on your behalf. The team can address concerns you may be experiencing whilst in university accommodation. They are also trained to deal with fire safety and other emergencies that may occur outside of regular office hours. Contact ResLife via e-mail (reslife@rgu.ac.uk or accommodation@rgu.ac.uk), phone (+44 (0) 1224 262193), and, follow their social media pages on Instagram, Facebook and Twitter!

The Student Immigration Team provide free, impartial and confidential visa and immigration advice to RGU students. The information and advice is regulated by the Office of the Immigration Services Commissioner (OISC) and advisers are trained and competent to advise to level 1 (Advice and Assistance) of the OISC Code of Standards. If you are an international student at RGU there is a range of advice and support that this team can offer you, for example: visa responsibilities; biometric residence permits; extending/renewing your student visa; working during/after your studies; dependant visas for Tier 4 students; Schengen Visas for Europe; Visas for family or friends visiting the UK; Visas for coming to the UK to attend a short-course.

As a current student you will have access to a breadth of online visa and immigration advice and information on Campus Moodle. These topics cover the first stages from settling into life in Aberdeen, through to information about your Tier 4 responsibilities and studying at RGU. The team have information on Ask Me, Campus Moodle and their website (rgu.ac.uk/immigration) or contact the team via phone (+44 (0) 1224 262020 or +44 (0) 1224 262109).

RGU provides religious support. It has a chaplaincy service which is available for people of all faiths and for people without any particular faith. As part of the University’s support network for staff, students and their families, the service aims to: provide a listening ear for students and staff; work with others in Student Life (offering confidential support); visit staff or students in hospital if requested; assist people with life events (conducting baptisms, weddings or funerals); provide links with local churches of various denominations; offer information to people of different faiths about local contacts in Aberdeen; work with the local community to advance mutual benefits.

In addition the chaplain participates in the wider life of the University, officiating at events such as Graduation Ceremonies and the annual RGU Christmas Carol Service, and Remembrance Day service. The Chaplain is on campus most Wednesdays and Fridays. They can be contacted via phone (+44 (0) 1224 640119) or for more urgent assistance on (+44 (0) 7958 509686).

*There is also a dedicated prayer facility at Kaim Cottage. This is located between the Aberdeen Business School and the Scott Southerland School of Architecture and it has open access throughout the week. The access details can be obtained from the Reception at the Aberdeen Business School. This facility is governed by the Student Services and as a Multi-Faith prayer facility, it has a Code of Conduct which the users are asked to be familiar with.

RGU has a student finance department for information on student finance, for example: Student loans, bursaries, grants, etc… - what is available and how to apply; financial assistance – if you are in financial difficulty they may be able to help; tuition fee enquiries (amounts, payments, instalment plans). The information can be obtained from their webpage here. For tuition fee enquiries contact via e-mail (studentfinance@rgu.ac.uk) or phone (+44 (0) 1224 262664). For financial support enquires contact via e-mail (financialassistance@rgu.ac.uk) or phone (+44 (0) 1224 262127 or +44 (0) 1224 262126).

Ask Me is your platform to ask questions, obtain advice and help during your RGU journey. As a student you can access the Ask Me system on the Current Students Area on the University website, in Campus Moodle and in RGyoU. Login with your RGU Username and Password to: ask a question; tell RGU about an issue; browse frequently asked questions (FAQs); book appointments; leave feedback.

Next time you have a question or a request, try using Ask Me by visiting the website here, to see whether one of the FAQs can help or, if not, log an enquiry and use Ask Me to track progress on that enquiry. For more information about Ask Me contact the service via e-mail (askmeadmin@rgu.ac.uk).

SilverCloud is a self-help resource for all students who want to build resilience and enhance their mental wellbeing. It is self-directed and offers a choice of programmes on depression, anxiety, stress and body image. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy) programmes, tailored to your specific needs.

Their programmes have demonstrated high improvement rates for depression and anxiety. It’s flexible as you can access it anywhere: on your computer, tablet or mobile phone. It's easy to use as it has interactive tools and activities to make your experience interesting and motivational. To find out more about visit the website here.

RGU has a zero tolerance approach to sexual violence and harassment. All staff, students, and visitors to the RGU campus can report something anonymously or get support from an advisor by visiting the Report and Support website.

If an assault has just taken place and you are not in a safe place, feel at risk, or have any injuries that require urgent attention, call the emergency services on 999.If you need a safe space or support from the University, on or off campus, call the Emergency Response Team on +44 (0) 7854 199020 - this number is available 24 hours a day for University Staff, University Students or other informants who need to report a serious incident that requires immediate and urgent response by the University.

 

CONTACT & CONNECT

   Email: advice@rguunion.co.uk   Phone: 01224262266    Twitter

 

*The Advice and Support department at RGU:Union offers free, confidential and impartial advice on a range of issues. Contact the department via email (advice@rguunion.co.uk), phone (01224 262266) or use the widget at the bottom right of the page. We also value your feedback on our service, to provide feedback please click here.