Support Services

RGU:Union and RGU operate and support various advisory and support services which can be accessed by students throughout the time at RGU. This page highlights some of the most prominent services.


  • Advice & Support

    RGU:Union Advice & Support is a department of RGU:Union which offers students both academic and non-academic support. If you are unsure of who to contact or where to turn, they will listen to you and point you in the right direction or give you advice and/or support. The service is free and provides confidential and impartial advice. Contact via e-mail, phone and via the chat-widget on this page.

  • LGBTQIA+ Network

    LGBTQIA+ Network is an RGU:Union Student Network which aims to provide a safe space at RGU where individuals who identify under the LGBTQ+ spectrum can come together, make friends and discuss LGBTQ+ issues. They are a non-judgmental friendly community and host various events and fundraise for local charities. Contact via e-mail.

  • RGU:Nightline

    RGU:Nightline is an RGU:Union Student Group and operates a student-led peer to peer helpline which offers a non-judgmental, confidential and anonymous listening and support service to students at RGU. They have specially trained student volunteers who can empathise with and listen to callers - they won't judge, they won't give advice and they won't tell you what to do. The service is confidential and anonymous and operates from 20:00-08:00hrs. Contact via e-mail, phone or IM.

  • Peer Support

    Peer Support is an RGU:Union Student Group and is a student-led group which offers RGU students the chance to chat about mental health, wellbeing, or anything bothering individuals. They offer a safe-space (where everything is confidential) and they set up group peer-to-peer sessions and self-help workshops. Contact via email.


  • Ask RGU

    Ask RGU is your platform to ask questions, obtain advice and help during your RGU journey. Access via the current students section of the RGU website, on Campus Moodle and via RGyoU. Just login with your RGU Username and Password and ask a question, tell RGU about an issue, browse FAQs, book appointments and leave feedback. Next time you have a question or a request, use Ask RGU to see whether one of the FAQs can help or, if not, log an enquiry and use Ask RGU to track progress on your enquiry. For more information, e-mail Ask RGU.

  • Counselling & Wellbeing Centre

    The Counselling & Wellbeing Centre can offer support on a range of issues, for example: adjusting to university life, anxiety, depression, stress etc... The Centre also runs Shelfhelp, a collaborative project with the Library, where you can find books, advice, and personal stories that you may find helpful. Contact via e-mail or phone, and to book and cancel appointments log on to Ask RGU.

  • Employability and Professional Enrichment Hub

    The Employability team support RGU students throughout their careers, providing advice and opportunities for students to make the most of their time at university, individual discussions about possible career options through to decision-making and support through the application process. Contact via e-mail or phone, and to book appointments log on to Ask RGU.

  • Inclusion Centre: Disability & Dyslexia

    The Inclusion Centre can provide information and advice to support students who are suffering from a variety of issues, for example: long-term health conditions, sensory impairments, physical disabilities, mental-health difficulties, specific learning difficulties etc... If you think your studies are being impacted or if you are unsure whether the service can support you, you are encouraged to contact the team. Contact via e-mail or phone.

  • Library

    The Library is a place for quiet, individual study. It has four floors of books and journals, open access computers, Wi-Fi, printers, photocopiers, scanners, and two bookable project rooms. The Library provides online reading lists for many modules alongside guides for referencing, and they also offer online tutorials, classes, drop-in sessions, and specialist services for distance learners and students with disabilities. The Library also runs Shelfhelp, a collaborative project with the wellbeing centre, where you can find books, advice, and personal stories that you may find helpful. Contact via e-mail or phone.

  • Report & Support

    RGU has a zero tolerance approach to sexual violence and harassment. All staff, students, and visitors to the RGU campus can report something anonymously or get support from an advisor by visiting the Report and Support website. If an assault has just taken place and you are not in a safe place, feel at risk, or have injuries requiring urgent attention, call the emergency services on 999. If you need a safe space or support from RGU, on or off campus, call the Emergency Response Team on +44 (0) 7854 199020 - this number is available 24 hours a day.

  • Religious Support

    RGU provides religious support and has a chaplaincy service which is available for people of all faiths and for people without any particular faith. The chaplaincy service aims to provide a listening ear for people, offer confidential support, visit people in hospital, assist with life events, offer information about local contacts and work with the local community among others. There is also a dedicated multi-faith prayer facility at Kaim Cottage, located between ABS and Scott Sutherland School, which has open access throughout the week (details can be obtained from ABS reception).

  • ResLife

    ResLife supports students in student accommodation, providing out-of-hours welfare and pastoral support, and offer an extensive signposting service to students. ResLife are trained to handle and appropriately advise students on a wide range of issues and can be approached by residents for advice or support. They operate on all RGU residential sites (and also on some partner sites) and can help with information, advice, welfare support, and, can help resolve anti-social issues on your behalf. They are also trained to deal with fire safety and other emergencies. Contact via e-mail or phone.

  • SilverCloud

    SilverCloud is a self-help resource to build resilience and enhance mental wellbeing. It is self-directed and offers a choice of programmes on depression, anxiety, stress and body image. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy) programmes, tailored to your specific needs. Their programmes have demonstrated high improvement rates for depression and anxiety. You can access it on your computer, tablet or mobile phone and it is easy to use as it has interactive tools and activities to make your experience interesting and motivational.

  • Student Finance

    RGU Student Finance provides advice and information on student funding matters. If you need information on student loans, bursaries, grants or you want to know what is available and how to apply, then contact the service via e-mail.

  • Student Help Point

    Student Help Point can advise students (or point them in the right department) on a range of issues from travel to tuition fees, accommodation to application forms and finance to free time. Contact via e-mail or phone. For further information, visit RGyoU and Campus Moodle.

  • Student Immigration Team

    The Student Immigration Team provides free, impartial and confidential visa and immigration advice to RGU students. The information and advice is regulated by the Office of the Immigration Services Commissioner (OISC). There is a range of advice and support provided, including advice on: visa responsibilities; biometric residence permits; extending/renewing your student visa; working during/after your studies; dependant visas for Tier 4 students; Schengen Visas for Europe; Visas for family or friends visiting the UK; Visas for coming to the UK to attend a short-course. Access immigration advice and information on Campus Moodle, Ask RGU and on the RGU website. Contact via phone.

  • Study Skills

    Study Skills help students become more independent learners by providing them with academic skills support. There is an array of Study Skills' resources on Campus Moodle for students to access. Contact via e-mail or phone, and visit Student Help Point to book an appointment.

Contact RGU:Union Advice & Support via the below links or via the chat-widget on this page. If you wish to help improve our service, provide feedback by completing our questionnaire.


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This page has been updated for academic session 2021-2022.

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