If you are unsure as to the different types of services that RGU:Union and RGU operate, have a look below at the various support services for you to access throughout your time at RGU.
The following are a list of services and support channels which are operated and run by RGU:Union and it's members.
RGU:Union Advice & Support is there to offer both academic and non-academic support. If you are unsure of who to contact or where to turn, they will point you in the right direction, give you general advice on a variety of issues and most importantly they will listen to what you need to say. RGU:Union Advice & Support offers free, confidential and impartial advice. Contact via e-mail, phone and via the chat-widget on this page.
RGU:Nightline is a student-led peer to peer helpline that offers a non-judgmental, confidential and anonymous listening and support service to students at RGU. Operating frm 20:00-08:00hrs, they have specially trained student volunteers who recognise that university is a time of many changes and challenges, and can empathise with callers. They won't judge, they won't give advice and they won't tell you what to do. They are there to listen. RGU:Union Nightline is confidential and anonymous (callers don't have to provide a name). Contact via e-mail, phone or IM.
RGU Union Peer Support is a student-led group, offering you the chance to chat about mental health, wellbeing, or anything bothering you. A safe-space where everything is confidential. Their aim is to normalise the conversation around mental health, and to prevent feelings from being bottled up. They set up group peer-to-peer sessions, along with self-help workshops. Contact via email and check out their Facebook.
RGU:Union LGBT+ Network is committed to building a community of dignity and respect where people of all sexual orientations and gender identities are heard and valued. The RGU:Union LGBT+ Network for students aims to provide a warm welcome, safe space and non-judgemental area for any student at RGU. They host a variety of events including nights out, bowling and coffee meet ups. Contact via e-mail for more details.
The following are a list of on-campus services and support channels which are operated and run by RGU.
The Student Help Point can advise you, or point you to the right department, on a range of issues from travel to tuition fees, accommodation to application forms and finance to free time. Student Help Point can help whether you are on campus or online and is located on Level 3 of the Ishbel Gordon Building. Contact via e-mail or phone. For further information, visit Student Help Point pages on RGyoU and Campus Moodle.
The Inclusion Centre: Disability & Dyslexia have a dedicated team who are there to provide information and advice to support you through your time at RGU. The team can support you if you are suffering from a variety of issues, for example: long-term health conditions, sensory impairments, physical disabilities, mental-health difficulties, Specific learning difficulties etc... If you are unsure whether they can support you or if your think your studies are being impacted (i.e. you need arrangements in exams, you suspect that you have dyslexia), then you are encouraged to contact the team. Contact via e-mail or phone.
The Counselling & Wellbeing Centre, located on Level 3 of the Ishbel Gordon Building, have Counsellors and the Student Wellbeing Advisor who aim to work collaboratively and creatively to promote wellbeing and to develop a culture that enables students to pursue personal and academic achievement. The Student Counsellors and Wellbeing Advisor offer support on a range of issues, for example: adjusting to university life, anxiety, depression, stress etc... The Centre also runs Shelfhelp, a collaborative project with the Library, where you can find books, advice, and personal stories that you may find helpful. For further information, visit RGyoU or contact the centre via e-mail, phone, and to book and cancel appointments log on to Ask RGU.
The Department for the Enhancement of Learning, Teaching and Access (DELTA) supports RGU in implementing its strategic goals in teaching and learning, extending access and the student experience. DELTA’s Study Skills team enables students to become more independent learners and fulfil their academic potential by providing academic skills support. There is a study skills section on Campus Moodle where you can access a wide range of self-study materials and resources. Contact via e-mail, phone or visit Student Help Point to book an appointment.
The Employability and Professional Enrichment (EPE) Hub is there to help you with career advice. They can assist with academic accredited placement, part-time or summer work experience and throughout the year they organise a range of individual employer events (Pharmacy Fair, Life Sciences Event etc...) which provide an excellent opportunity to network with industry professionals. EPE can assist with sourcing relevant placement opportunities, developing a strong CV/application and liaising with employers over the recruitment process. Access interactive careers information, resources and specifically designed learning programmes and tools covering all stages of career planning, job searching and application processes via the eHub app. Contact via e-mail, phone and visit Campus Moodle for further information.
The Library is a place for quiet, individual study. It has four floors of books and journals, open access computers, Wi-Fi, printers, photocopiers, scanners, and two bookable project rooms. For collaborative study space, there's the Georgina Scott Sutherland Learning Centre, located in ABS, which has space for group work, an open access IT lab, computers, Wi-Fi, printers, photocopiers and scanners. The Library has a range of bookable student spaces including project pods, project rooms and a seminar space, and provides online reading lists for many modules alongside guides for referencing via the web pages and Campus Moodle. They also offer online tutorials, classes, drop-in sessions, specialist services for distance learners and students with disabilities. The Library also runs Shelfhelp, a collaborative project with the wellbeing centre, where you can find books, advice, and personal stories that you may find helpful. The Library is open every day and it operates 24/7 during the run up to the exams in December and April/May. Contact via e-mail or phone.
ResLife is there to support you in student accommodation, providing out-of-hours welfare and pastoral support. They provide an extensive signposting service to students in order to make their living experience as pleasurable as possible. All members of the ResLife team are trained to handle and appropriately advise students on a wide range of issues and can be approached by residents for any advice or support. ResLife team members operate on all RGU residential sites and also on some partner sites; they are senior students who live within the residences and can help with information, advice, welfare support, and, to help resolve anti-social issues on your behalf. They are also trained to deal with fire safety and other emergencies that may occur outside of regular office hours. Contact via e-mail or phone, and follow them on Instagram, Facebook and Twitter.
The Student Immigration Team provides free, impartial and confidential visa and immigration advice to RGU students. The information and advice is regulated by the Office of the Immigration Services Commissioner (OISC) and advisers are trained and competent to advise to level 1 (Advice and Assistance) of the OISC Code of Standards. If you are an international student at RGU there is a range of advice and support that the team can offer you, for example: visa responsibilities; biometric residence permits; extending/renewing your student visa; working during/after your studies; dependant visas for Tier 4 students; Schengen Visas for Europe; Visas for family or friends visiting the UK; Visas for coming to the UK to attend a short-course. Access immigration advice and information on Campus Moodle, Ask RGU and on the RGU website. Contact via phone.
RGU provides religious support and has a chaplaincy service which is available for people of all faiths and for people without any particular faith. The chaplaincy service aims to: provide a listening ear for students and staff; work with others in Student Life (offering confidential support); visit staff or students in hospital if requested; assist people with life events; provide links with local churches of various denominations; offer information to people of different faiths about local contacts in Aberdeen; work with the local community to advance mutual benefits. The chaplain participates in the wider life of the University, officiating at events such as Graduation Ceremonies and the annual RGU Christmas Carol Service. The Chaplain is on campus most Wednesdays and Fridays and can be contacted via phone. There is also a dedicated multi-faith prayer facility at Kaim Cottage, located between the ABS and Scott Sutherland School, which has open access throughout the week; it has a Code of Conduct which the users are asked to be familiar with and details can be obtained from ABS reception.
RGU has a student finance department to provide advice and information on student funding. If you need information on student loans, bursaries, grants or you want to know what is available and how to apply, then contact via e-mail or phone. If you are enquiring with regards to financial support enquires, contact via e-mail or phone.
The following are a list of online services and support channels which are provided by RGU.
RGU has a zero tolerance approach to sexual violence and harassment. All staff, students, and visitors to the RGU campus can report something anonymously or get support from an advisor by visiting the Report and Support website. If an assault has just taken place and you are not in a safe place, feel at risk, or have injuries requiring urgent attention, call the emergency services on 999. If you need a safe space or support from RGU, on or off campus, call the Emergency Response Team on +44 (0) 7854 199020 - this number is available 24 hours a day.
SilverCloud is a self-help resource to build resilience and enhance mental wellbeing. It is self-directed and offers a choice of programmes on depression, anxiety, stress and body image. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy) programmes, tailored to your specific needs. Their programmes have demonstrated high improvement rates for depression and anxiety. You can access it on your computer, tablet or mobile phone and it is easy to use as it has interactive tools and activities to make your experience interesting and motivational.
Ask RGU is your platform to ask questions, obtain advice and help during your RGU journey. Access via the current students section of the RGU website, on Campus Moodle and via RGyoU. Just login with your RGU Username and Password and ask a question, tell RGU about an issue, browse FAQs, book appointments and leave feedback. Next time you have a question or a request, use Ask RGU to see whether one of the FAQs can help or, if not, log an enquiry and use Ask RGU to track progress on your enquiry. For more information, e-mail Ask RGU.
RGU:Union LGBT+ Network
RGU Student Help Point
RGU Inclusion Centre: Disability & Dyslexia
RGU Counselling & Wellbeing
RGU Study Support
RGU Student Immigration Team
RGU Religious Support
RGU Student Finance
Report and Support
Contact RGU:Union Advice and Support via the below links or via the chat-widget on this page, and to provide feedback on the service, please complete the Advice & Support Survey.
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